Our purpose is to make the procurement or spares, consumables and equipment as easy and efficient as possible for our clients. Below is a summary of our service:
1. Customers request a quote for a specified item or list of items. The following information can help our sales team clarify your request:
• Manufacturer or brand
• Part Number
• Serial Number
• Size
• Material
• Colour
• Quantity
• Unit Quantity
TO MAKE LIFE EASIER, YOU CAN DOWNLOAD A QUOTE REQUEST SPREADSHEET HERE.
To ensure value for money in both cost and lead time, we usually request quotes from three vendors. For some product lines, we know who will provide the goods at best value and have highest discounts - so to speed up the quotation process we sometimes reduce the amount of quotes requested;
2. Once the quotation has been received back from the supplier, we will advise the customer of the cheapest and / or earliest delivery period of the quoted goods which will include our mark-up. This still often below the RRP due to our buying power and the discounts we are granted from our suppliers;
3. On instruction from the customers already 'on account', we order the goods straight away. For new customers or New Build customers, we raise a pre-payment pro forma invoice for the goods and on receipt of the funds we place the order. Where vendors allow us, we will organise a remote collection for the goods to be delivered to our warehouse, again saving costs for our customers. We follow up the orders placed with the vendors until the goods have been delivered;
4. On receipt of the goods at the warehouse, we will undertake a visual check that they are not damaged and are correct as per the order. We log them into our computer system, label each part, bar-code if requested and allocate them to a distribution box / pallet;
5. Once the customer is ready to receive the goods we deliver them to any location in the world. Where possible, we can consolidate shipments in larger consignments ensuring competitive, just-in-time delivery and reduced freight charges. We monitor the delivery via the package specific airway number and provide customers with an airway bill, ETA for their goods, packing lists and custom invoices, keeping customers fully up to date on their shipment.
6. Once the Customer has confirmed that all goods are received, we raise an invoice for the agreed value of the goods with any additional expenses included at this time (freight, insurance, packaging and handling);
7. In addition to all of the above, we include a number of added-value services:
• Weekly, fortnightly or monthly automated reports clearly identifying the status of all goods from quote to delivery
• provide VAT knowledge of how to ensure, if applicable, where VAT zero-rating can apply
• give each account a dedicated Boat Manager who builds relationships with customers and has a detailed knowledge of specific orders if queries arise.
For information on any of our services please talk to one of the Sales Team on +44 (0) 1392 354300 or email sales@globalservicesltd.co.uk